Terms of Service

Last updated: 15 July 2026

These terms govern all works carried out by C&I Roofing Ltd (“we”, “us”, “our”). By engaging our services, you (“the client”) agree to these terms in full.

1. Quotes and Surveys

All quotes are provided following an on-site survey and are valid for 30 days from the date of issue. Quotes are based on the condition of the roof as observed at the time of survey. If additional work is found to be necessary once works have commenced, we will advise you promptly and provide a revised cost before proceeding.

2. Booking and Deposit

A deposit is required to secure your booking. The deposit amount will be confirmed at the time of quoting. The deposit is non-refundable if you cancel within 48 hours of the scheduled start date, as materials will have been ordered and labour allocated.

3. Payment Terms

The balance of payment is due within 7 days of completion of works. We accept payment by bank transfer and card. Late payment may incur interest at 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Our Workmanship Guarantee

We provide a 10-year guarantee on all workmanship. This guarantee covers defects arising from our installation and does not cover damage caused by extreme weather events, third-party interference, or wear and tear beyond the expected life of the materials. Manufacturer warranties on materials are separate and will be passed on to you where applicable.

5. Access and Site Conditions

You are responsible for ensuring we have safe and unobstructed access to the work area on the agreed date. If access cannot be provided, we reserve the right to reschedule and may charge a call-out fee. We will take reasonable care to protect your property during works but cannot be held responsible for minor disruption such as dust or vibration inherent to roofing works.

6. Insurance

C&I Roofing Ltd holds full public liability insurance. Proof of insurance is available on request.

7. Limitation of Liability

Our liability in relation to any works is limited to the value of the contract. We are not liable for indirect or consequential losses, including loss of income or damage to contents, except where caused by our negligence. Nothing in these terms limits our liability for death, personal injury, or fraud arising from our negligence.

8. Complaints

If you are unhappy with any aspect of our work, please contact us as soon as possible so we have the opportunity to put things right. We take all complaints seriously and aim to respond within 3 working days.

Email: office@ciroofing.co.uk
Phone: 020 8191 1166

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.